Info & Advice
Like a quote?
Do you guarantee your work?
Absolutely. Grout Wizards provide a warranty on every single service that we carry out & every single job that we do. At the completion of your job, your local Grout Wizard will provide you with your written warranty.
What do I do if i have an issue or problem?
All of our work is carried out to the Australian Standard. In the off chance that an issue arises simply contact the local Grout Wizard who completed the work for you & they will be more than happy to make a suitable time to look at your issue.
How long is the warranty for?
The length of the warranty depends on what service was provided to you. Every single job has a minimum of a 12 months warranty & they range right up to 15 years for our benchmark sealing products. Your local Grout Wizard will provide you with the details of all of our warranties at the time of quotation.
Are there any conditions to the warranty.
Yes, like everything that has a warranty we have some conditions as well. There are not many & all common sense. The full terms & conditions of each warranty are supplied with the applicable service warranty. One of the most important things we need you to do is to keep a copy of your original paperwork in a safe place. This will assist us in being able to process your inquiry a lot quicker.